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Helplines and crisis contacts

If you are at all concerned about your mental health, or that of a friend or relative, help is available.

You can contact:

  • your doctor

  • the hospital emergency department (for urgent care)

  • support helplines – we have provided some resources below.

Organisations in Sweden that offer assistance for mental health issues

Anhöriglinjen (Relative line)
Anhöriglinjen (Relative line) is a national support phone and is staffed by relatives or those who have been close to someone struggling with a mental condition, and they have a great amount of experience.
Mon – Tue, Thu – Fri 10.00–12.00, 13.30–15.00. Wed 19.00–21.00.
Phone: 0200-239 500

Anonyma Alkoholister (Anonymous Alcoholics)
AA, Anonymous Alcoholics have a helpline where you can call anonymously and ask questions about the AA and alcohol. It is also for people who have relatives or people close to them who drink too much. Those answering the phone have plenty of experience of alcohol misuse and are sober alcoholics.
The helpline is open Mon-Sun all year round 11.00 -13.00 and 18.00 -20.00
Phone: 08- 720 38 42

Jourhavande kompis (On-call buddy)
Jourhavande kompis (on-call friend) is a chat for children and young adults up to 25 years old where they can chat anonymously about anything.
You can find the chat and opening hours here: jourhavandekompis.se

Jourhavande medmänniska (On-call human being)
Sometimes you’re in need of sharing your experiences, your thoughts and feelings with someone who listens. Jourhavande medmänniska (On-call human being) is for you who is looking for compassionate human support at nighttime.
Opening hours and more information: jourhavande-medmanniska.se
Phone: 08-702 16 80

Jourhavande präst (On-call priest)
Jourhavande präst (On-call priest) is open for anyone who needs compassionate human support at night.
Call 112 and ask to speak with a on-call priest. You can also send in a digital letter or chat.
More information: Svenska kyrkans webbplats

Kvinnofridslinjen (Women peace line)
Supportline for you that has suffered through threats or violence. Relatives are also welcome to call. You can be anonymous and the call won’t be visible on the phone bill.
Phone: 020-50 50 50
More information at: kvinnofridslinjen.se

Kyrkans Jourtjänst (The church’s on-call service)
To share the hard things with someone makes a difference. You can contact the on-call phone or SOS-mailbox anonymously. Those answering the call have professional secrecy and are trained to give emotional support in difficult situations.
Phone: 031–800 650
If you prefer writing then you can turn to the SOS-mailbox and get a reply within 72 hours. Log in and opening hours at: kyrkansjourtjanst.se

Maskrosbarn (Dandelion children)
Maskrosbarn (Dandelion children) offers support via chat for you who has a parent that misuse or has an addiction, is mentally ill or is violent towards you.
Support chat open Mon-Fri 14.00-16.00 and Sun-Thu 20-22

PrevenTell – Hjälplinjen vid oönskad sexualitet (Help line with unwanted sexuality)
PrevenTell is a national helpline that you can if you feel you have lost control over your sexuality, if you are worried regarding thoughts and actions, or if you are scared of hurting yourself or others. The call is free of charge and will not appear on your phone bill.
You can call whenever and leave a message on the answering machine.
Phone: 020-66 77 88

Shedo is for you suffers from an eating disorder and/or self-harm behaviour.
Their support chat is open Mon-Thu and Sat-Sun 20-22

Support line for you who have lost someone because of suicide.
Open Mon-Sun 19.00-22.00
Phone: 020-18 18 00

Tilia gives compassionate human support for young and young adults, regardless or gender identity or mental wellbeing.
Support chat is open Mon-Sun 21.00-22.30 and Thu 15.00-16.30

Tjejzonen (Girl zone)
At Tjejzonen you can talk to a Big sister that listens to you when you need it.
Their support chat is open Mon-Thu and Sun 20.00-22.00

Tris – Tjejers rätt i samhället (Girls rights in society)
At Tris you can get support if you feel limited by your family or relatives, or if you have experienced threats or violence when you try to make your own choices.
They have a national helpline that is open Mon-Fri 9.00-17.00
Phone: 0774-40 66 00

Under Kevlaret
At Under Kevlaret you can talk about anything, for example, loneliness, break-ups, anxiety family trouble, drug problems, sex and love.
Their support chat is open Mon-Wed and Sun 20.00-22.00

Ätstörningslinjen (Eating disorder line)
Eating disorder line is a national support line hat you can call if you have thoughts around eating disorders. The line is staffed by individuals who themselves have experiences of eating disorders. ’
Phone: 020-20 80 18

Självmordslinjen (Suicide line)
Suicide line is available via chat or phone for you who have thoughts of taking your own life, or for you who has questions regarding relatives thinking of taking their lives. If you’re having trouble reaching us you can email your phone number and we will call you up.
More information and chat: mind.se/sjalvmordslinjen
Phone: 90 101

Föräldralinjen (Parent line)
Are you worried about your child or a child close to you? Then you can call the Parent
phone at: 020-85 20 00

Open Mon-Fri 10.00–15.00 and Thu 19.00–21.00

Äldrelinjen (Elderly line)
The elderly line is for you who are feeling mentally unwell or wants someone to talk to.
Open Mon-Fri 8.00-19.00 and Sat-Sun 10.00-16.00
Phone: 020-22 22 33

Austria (German)

Im Notfall für Soforthilfe

Tel.: 142 (Notruf), täglich 0–24 Uhr
Telefon-, E-Mail- und Chat-Beratung für Menschen in schwierigen Lebenssituationen oder Krisenzeiten.
Online unter


Rat Auf Draht
Tel. 147 (Notruf), täglich 0–24 Uhr
Telefon-, E-Mail- und Chat-Beratung für Kinder und Jugendliche und deren Bezugspersonen in schwierigen Lebenssituationen oder Krisenzeiten.

Tel.: 0800 567 567
Der Kindernotruf ist eine 24-Stunden Telefonberatung in akuten Krisen sowie Konfliktsituationen

Die Psychiatrische Soforthilfe
Tel: 01- 31330
Online unter:


telefonisch, ambulant, mobil: Beratung zu jeder Tages- und Nachtzeit

Notfallpsychologischer Dienst Österreich (NDÖ)

Tel: Mo – Fr | 9:00 – 17:00 Uhr: +699 – 18855400
Online unter



Kriseninterventionszentrum Wien

Hilfreiche Links zu Ansprechstellen in ganz Österreich und weiterführenden Informationen unter www.kriseninterventionszentrum.at.
Kinder- und Jugendtelefon

Online unter http://bittelebe.at/#hilfe


Belgium (French)

Centre de prevention de suicide:


call: 0800 32 123




are on 70 201 201

or chat online


is aimed at children and teens who feel depressed or who have thoughts of self-harming and/or suicide.

You can chat or phone 116 111.



For children and young people up to 25:


0800 235 236

offers advice on all sorts of emotional challenges – from thoughts of suicide or self-harming to sexuality and relationships.


Germany (German)

Im Notfall für Soforthilfe
Wenn Sie sich in einer akuten Krise befinden, wenden Sie sich bitte an Ihren behandelnden Arzt oder Psychotherapeuten, die nächste psychiatrische Klinik oder den Notarzt unter 112
Anonyme Beratung (persönlich, per Telefon oder per App) 24 Stunden am Tag, kostenlos aus ganz Deutschland

Tel.: 0800 – 111 0 111 oder 0800 – 111 0 222
Web: www.telefonseelsorge.de


Deutsche Depressionshilfe


Kinder- und Jugendtelefon

Nummer gegen Kummer

Für Kinder und Jugendliche – anonyme und kostenlose Beratung bei Kummer per Telefon, Chat und Webmail.

Telefon: 0800 – 111 0 333
Web: www.nummergegenkummer.de

Sprechzeiten: Mo bis Sa von 14 bis 20 Uhr

Beratung per E-Mail.

Nummer gegen Kummer

Telefonische Beratung für Eltern – anonyme und kostenlose Beratung bei Schwierigkeiten mit Ihren Kindern oder bei Erziehungsproblemen per Telefon, Chat und Webmail.

Telefon: 0800 – 111 0 550
Web: www.nummergegenkummer.de

Sprechzeiten: Mo bis Fr von 9 bis 11 Uhr, Di und Do von 17 bis 19 Uhr

Eltern mit Baby online

Zur Unterstützung junge Eltern in Krisen (z.B. bei postpartaler Depression der Mutter)

Web: www.forum.vonanfang.de

Denmark – rikke@nisad.org
France- Alex@nisad.org


The helpline number is


and it is available in 13 languages and it works 24X7.

The helpline will offer mental health rehabilitation services with the objective of early screening, first aid, psychological support, distress management, mental wellbeing, promoting positive behaviour and psychological crisis management.

The helpline will also function as a lifeline to provide advice, counselling and reference in 13 languages to individuals, families, NGOs, parent associations, professional associations, rehabilitation institutes, hospitals or anyone in need of support across the country.

The 13 languages covered in the helpline for providing psychological support are Hindi, Assamese, Tamil, Marathi, Odia, Telugu, Malayalam, Gujarati, Punjabi, Kannada, Bengali, Urdu and English.

SHEROES is a specially designed online counselling App for women in India. Free chat counselling is available from 11 am till 4 pm IST on weekdays, but you can leave a message 24X7 and get a response during the working hours.





provides advice and chat in Luxembourgish, French, German, English, Portuguese and Spanish and telephone support

on 45 45 45

in Luxembourgish, French and German





phone 116 123


SOS amitié:


for a chat or

09 72 39 40 50 

help for all sorts of distress – there is also a line for English speakers in France:

01 46 21 46 46

Suicide écoute:

01 45 39 40 00 (24-hours)

La Croix Rouge Ecoute:


or telephone

0800 858 858



provides chat, email support and telephone

(the number is 143)

in French, German and Italian for any life or emotional health issues.


Switzerland (German)

Im Notfall für Soforthilfe

Telefonseelsorge „Die Dargebotene Hand“
Tel: 143
Online unter

anonyme, kostenlose Beratung zu jeder Tages- und Nachtzeit

Kindernotruf Pro Juventute Beratung + Hilfe
Tel: 147 (anonym)
Online unter


Berät Kinder und Jugendliche in Schwierigkeiten.
Tel: 0848 35 45 55 (auf Wunsch anonym)
Online unter


Für Eltern in Krisen- und Überforderungssituationen. Die Fachleute vom Elternnotruf begleiten durch die Krise, bieten aber auch längerfristige Hilfe.
Online unter

Bei drängenden Suizidgedanken oder Angst um jemanden finden Sie hier Adressen.

Elternberatung Pro Juventute
Tel: 058 261 61 61
Online unter


Beantwortet Fragen von Eltern und Bezugspersonen und bietet Unterstützung in Notsituationen.